Papers from OZCHI 2009 are now available at the ACM Digital Library including mine, which was about some of the research I’d done with my colleagues Vesna and Phil about what passengers do in airports.
This study addresses the ordinary activities of passengers in airports. Using observational techniques we investigated how passenger activities are mediated by artefacts, in this case the bags that people carry. The relationship between passengers and their bags is shown to be complex and contingent on many factors. We report on our early research in the airport and document an emerging taxonomy of passenger activity. The significance of this research is in the contribution made to an understanding of passenger activities which could contribute to the design of future technologies for passenger facilitation and to airport terminal design.
This research was part of a much larger project that I’m currently involved with.
(I’m not completely sure if the pdf is freely available; I suspect not. If you wait, a freely available version will be available shortly and I’ll update this post when that happens.)
Source: portal.acm.org
